Victorinox and Wenger watch straps website – returns policy.
If we have made an error and have shipped the wrong item, please inform us as soon as possible and we will rectify the issue which will usually involve sending you the correct item with a returns lable.
If you have made a mistake and ordered the incorrect strap, the simplest and quickest remedy is to visit our web site and order the correct item; subsequently returning the incorrect one. You may wish to use a signed for service to ensure that it arrives. We will refund the cost of the item if it is in it’s original packaging and it is the same condition as when we sent it out.