Help at hand

Fitting your new watch strap

Fitting the new watch strap is easy, but just a little patience testing, so make sure you’re not doing it in a hurry.  Change the strap one side at a time, just so you don’t fit the wrong part of the strap to the correct side. Tools needed are a pad on which to rest the watch (to avoid damage), a very small but robust flat-bladed screwdriver, and a glass of wine (the latter is for medication prior to steady the hand, or after to celebrate a magnificent bit of DIY).

Well?  How did that go?  You could of course go to a jeweller (pick a reputable High Street one (if they still exist on one near you)).  They will charge, though this is usually a nominal amount – ask before you get a shock.

Where can I get a battery change?

Well, it’s essentially back to the good old High Street – as we commented, if you still have one.  Pick a reputable jeweller, you may pay a bit more, but the issues arrising from a clumsy attempt can be many, and it might turn out to be false economy.  If you don’t have one near you, you could send it to the authorised Wenger or Victorinox repairer – see below.

Where can I get my Victorinox or Wenger watch serviced?

Victorinox and Wenger watches are hard wearing and made to a high standard, but even so, occasionally the watch will need a service to maintain it. The authorised service centre offers a range of services to keep you on time. They offer a partial maintenance from a bracelet sizing service around £15 or so, or more complicated work including:Rating/regulating

  • check replace crown,
  • gaskets and a new battery where needed 
  • water resistance control 
  • Case and bracelet cleaning 
  • Final bench testing 

Costs vary according to the sophistication of the watch but expect to pay £30-£45 or so. 

There is also a complete maintenance service: Movement dissembling, cleaning, reassembling, oiling, regulating and functions checked Replace crown, gaskets and battery where necessary. Repair or replacement of worn movement parts Water resistance control and case and bracelet cleaning and bench testing. Expect to pay £50-£80 or so, and of course parts are extra. (These costs are only our guesses based on recent repairs we have seen, you should not rely on them so do ask them for an estimate).

Another optional service restores your watch to near perfect condition, with cleaning, polishing and scratch removal. This is not a guaranteed restoration as obviously it depends on the depth of scratches etc. But talk to them and get their advice. 

The address is: 
Mondaine Service Centre,
Locker Hull and Thornton Ltd
10 High View Close
Vantage Business Park

01664-420003 or 

A word of sensible advice – do use a “signed for” delivery service (Royal mail is perfect) and attach a tag to the watch with your details on it. Do ask for an estimate. Insert your details and include the guarantee if you think it is within the guarantee period (two years).  Do include your email address as this speeds up the estimate process. Allow a couple of weeks for diagnosis and estimate, and another couple or so from go ahead for the work to be completed.  This advice is given with good intentions to help you look after your cherished watch, if we have got anything wrong, we cannot he held liable – you are advised to check with them before making decisions.